Politique d’expédition

This Shipping Policy explains how orders placed through ionotix.shop are processed, shipped, delivered, and handled when delivery problems occur.

1. Free Standard Shipping

All orders placed through ionotix.shop receive free standard shipping.

There is no minimum purchase amount required for standard shipping unless a different condition is expressly displayed before checkout.

Where optional premium or expedited shipping methods are made available, those optional services may carry an additional charge. Any such charge will be clearly displayed before the customer confirms the order.

2. Standard Delivery Time

Our expected standard delivery timeframe is:

15 to 20 calendar days

The 15–20-day timeframe is intended to represent the normal overall delivery period from order confirmation unless a different delivery date or timeframe is clearly shown to the customer before purchase.

Customers should review any delivery information displayed on the product page and at checkout.

3. Order Confirmation

After an order is successfully placed, the customer should receive an electronic order confirmation.

Customers should check that the confirmation contains the correct:

• Customer name;
• Products;
• Quantities;
• Delivery address;
• Contact information.

If any information is incorrect, customers should contact:

info@ionotix.shop

as soon as possible.

4. Order Processing

Orders may undergo:

• Payment verification;
• Fraud-prevention review;
• Stock verification;
• Packing;
• Shipping-label preparation;
• Carrier handover.

These processes are included within our overall fulfillment operations.

5. Tracking Information

Where tracking is available, tracking information may be sent by email or made available through the order-status page.

Tracking systems are operated partly by third-party carriers, and tracking events may occasionally take time to update.

A temporary lack of a tracking update does not necessarily mean a parcel has stopped moving.

6. Delivery Address

Customers are responsible for providing complete and accurate delivery information.

This includes, where applicable:

• Recipient name;
• Street name;
• Building or house number;
• Apartment information;
• Postal code;
• City;
• Country;
• Telephone number where requested for delivery purposes.

If a customer notices an error after placing an order, they should contact us immediately.

We will make reasonable efforts to correct the address before shipment, but modifications cannot be guaranteed after fulfillment has begun.

7. Multiple Parcels

An order containing multiple products may occasionally be shipped in more than one parcel.

Separate parcels may:

• Have different tracking numbers;
• Arrive on different dates;
• Be handled by different delivery partners.

Customers will not be charged additional standard shipping fees merely because an order is divided into multiple shipments.

8. Delivery Delays

Most orders should arrive within the stated 15–20-day timeframe, but delays can occasionally occur because of events such as:

• Severe weather;
• Transportation disruption;
• Carrier congestion;
• Customs inspections;
• Public holidays;
• Strikes;
• Security incidents;
• Natural disasters;
• Incorrect customer information;
• Exceptional demand;
• Other circumstances outside reasonable control.

Where we become aware of a significant delay, we will take reasonable steps to provide information or assistance.

9. Consumer Rights in Case of Late Delivery

The stated delivery commitment does not remove statutory consumer rights.

Under French consumer rules, where a professional fails to deliver within the agreed period, the consumer may have remedies that can ultimately include cancellation of the contract and reimbursement after the legally required process. When a contract is validly cancelled because of a delivery failure, reimbursement must generally be made within the statutory period.

Customers experiencing a materially overdue delivery should contact:

info@ionotix.shop

10. Lost Parcels

If tracking indicates that a package has not been delivered within a reasonable period, customers should contact us.

We may initiate an investigation with the shipping carrier.

Depending on the result and applicable legal obligations, a solution may include:

• Continued delivery investigation;
• Replacement;
• Reshipment;
• Refund.

Nothing in this section reduces mandatory consumer rights regarding non-delivery.

11. Packages Marked Delivered

If tracking shows a parcel as delivered but the customer cannot locate it, the customer should:

1. Check the delivery location;
2. Check with household members where appropriate;
3. Check any safe place used by the carrier;
4. Review carrier notifications;
5. Contact us if the parcel remains missing.

We may request reasonable information to investigate the delivery with the carrier.

12. Damaged Parcels

Customers should inspect delivered goods as soon as reasonably possible.

If the product or parcel appears damaged, customers should contact:

info@ionotix.shop

Photographs of the item and packaging may assist our investigation.

Requests relating to damaged, defective, or non-conforming goods will be handled under applicable consumer law and our Return and Refund Policy.

13. Incorrect Items

If an order contains an incorrect item, customers should contact us promptly.

We will review the order and provide an appropriate solution.

Customers should not be required to bear reasonable correction costs where the error is attributable to us and applicable law requires us to cover those costs.

14. Failed Delivery Attempts

A carrier may make one or more delivery attempts.

Where a parcel cannot be delivered, it may:

• Be held at a collection location;
• Be scheduled for redelivery;
• Be returned to the sender.

Customers are responsible for monitoring delivery communications and collecting parcels within applicable carrier deadlines.

15. Unclaimed Packages

If a package is returned because it was not collected, we will review the circumstances before determining the appropriate next step.

Additional reshipping costs caused solely by the customer's failure to collect a properly delivered parcel may, where lawful, be charged before reshipment.

This does not affect statutory remedies where the original delivery was defective or improperly performed.

16. Refused Packages

Customers should not rely solely on refusing a package as a method of exercising a statutory withdrawal right.

To ensure the request is properly documented, customers should notify us clearly at:

info@ionotix.shop

17. Customs and Cross-Border Delivery

Where an order is shipped across national borders, customs procedures may affect delivery timing.

Any applicable taxes, import charges, or customs information should be handled according to the information provided at checkout and applicable law.

We do not intentionally impose undisclosed mandatory charges.

18. Changes to Shipping Availability

We may modify available shipping destinations or delivery methods where reasonably necessary.

Any material shipping restriction applicable to a particular order should be disclosed before the customer completes checkout.

19. Free Shipping and Returns

Free standard shipping applies to delivery of the original order.

It does not automatically make change-of-mind return transportation free.

Return costs are handled according to our Return and Refund Policy and applicable consumer law.

20. Order Cancellation

Customers who wish to cancel an order should contact us as soon as possible.

If the order has already entered fulfillment or been shipped, cancellation before delivery may no longer be operationally possible.

Applicable statutory withdrawal rights remain available where the law provides them.

21. Customer Support

For shipping questions, customers should provide:

• Order number;
• Name;
• Email address used when ordering;
• Description of the delivery problem.

Contact:

ionotix.shop
Email: info@ionotix.shop