Politique de confidentialité

This Privacy Policy describes how ionotix.shop collects, uses, shares, stores, and otherwise processes personal information when individuals visit our website, place an order, communicate with us, or use our services.

For the purposes of applicable data-protection law, ionotix.shop acts as the merchant responsible for determining how customer information is used in connection with the operation of the store, except where another provider acts independently under its own legal responsibilities.

Contact regarding privacy matters:

info@ionotix.shop

1. Personal Information We May Collect

Depending on how you interact with our store, we may collect or receive information including:

Identification Information

This may include:

• Name;
• Billing name;
• Shipping recipient name;
• Account information.

Contact Information

This may include:

• Email address;
• Telephone number where provided;
• Billing address;
• Shipping address.

Order Information

This may include:

• Products purchased;
• Order number;
• Order value;
• Order date;
• Shipping method;
• Return and refund history;
• Customer-service history.

Payment-Related Information

Payments may be processed through Shopify and authorized payment processors.

We may receive transaction information such as payment status, transaction identifiers, billing information, or limited payment details necessary to administer an order.

We do not intentionally require customers to send complete payment-card credentials by email.

Technical and Device Information

When visitors use the website, information may be collected automatically, including:

• IP address;
• Browser type;
• Device type;
• Operating system;
• Cookie identifiers;
• Interaction data;
• Referral information;
• Approximate geographic information derived from technical data.

Communications

If you contact us, we may retain:

• Emails;
• Support requests;
• Complaints;
• Return requests;
• Other correspondence.

Marketing Preferences

Where applicable, we may record whether you have subscribed to or withdrawn consent from marketing communications.

2. How We Use Personal Information

We may process personal information for purposes including:

• Processing and fulfilling orders;
• Providing order confirmations;
• Arranging shipping and delivery;
• Processing returns and refunds;
• Providing customer support;
• Preventing fraud and unauthorized transactions;
• Maintaining website security;
• Managing customer accounts;
• Complying with tax, accounting, legal, and regulatory obligations;
• Improving products, services, and website functionality;
• Measuring website performance;
• Sending marketing communications where legally permitted;
• Personalizing advertising where permitted and appropriate;
• Establishing, exercising, or defending legal claims.

3. Legal Bases for Processing

Where the GDPR applies, personal information may be processed on one or more lawful bases, including:

Performance of a contract: where processing is necessary to accept, process, fulfill, deliver, return, or refund an order.

Legal obligations: where information must be retained or disclosed to comply with tax, accounting, consumer-protection, regulatory, or other legal requirements.

Legitimate interests: where processing is reasonably necessary for purposes such as fraud prevention, website security, customer support, internal administration, or improving services, provided those interests are not overridden by individual rights.

Consent: where consent is required, particularly for certain marketing activities and non-essential cookies or tracking technologies.

4. Shopify

Our online store is powered by Shopify.

Shopify processes information necessary to provide its commerce platform and related services.

Shopify states that personal information relating to individuals in the European Economic Area is initially received by Shopify International Limited in Ireland and may subsequently be transferred to Shopify entities or service providers in other jurisdictions in accordance with applicable transfer safeguards.

Shopify may also process certain information under its own privacy documentation.

5. Service Providers

We may share information where reasonably necessary with service providers assisting us with functions such as:

• Website hosting and commerce infrastructure;
• Payment processing;
• Fraud screening;
• Order fulfillment;
• Shipping and logistics;
• Customer support;
• Email services;
• Analytics;
• Advertising, where legally permitted;
• IT security;
• Accounting;
• Legal and professional services.

Service providers should only receive information reasonably necessary for the services they provide and remain subject to their contractual and legal obligations.

6. Legal Disclosures

We may disclose personal information where reasonably necessary to:

• Comply with applicable law;
• Respond to lawful requests from courts, regulators, or public authorities;
• Investigate fraud or security incidents;
• Protect our legal rights;
• Protect customers or other individuals;
• Enforce contractual obligations;
• Establish or defend legal claims.

7. Business Transfers

If the business operating ionotix.shop undergoes a merger, acquisition, restructuring, financing, transfer, or sale of all or part of its operations, personal information may be transferred as part of that transaction, subject to applicable data-protection requirements.

8. International Data Transfers

Some technology providers or service providers may process information outside France or the European Economic Area.

Where GDPR transfer restrictions apply, international transfers should be supported by an applicable legal mechanism, such as an adequacy decision, approved binding corporate rules, standard contractual clauses, or another lawful safeguard.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies for purposes such as:

• Maintaining shopping-cart functionality;
• Remembering settings;
• Managing checkout sessions;
• Website security;
• Measuring site performance;
• Analytics;
• Marketing and advertising.

Under French rules, certain cookies that are strictly necessary for requested services may be used without consent, while non-essential tracking technologies generally require appropriate information and prior consent.

Where required, visitors will be provided with cookie choices through the store's consent-management functionality.

Withdrawing consent should be as accessible as giving consent where applicable.

10. Marketing Communications

Where legally permitted, we may send marketing communications to customers or subscribers.

Where consent is required, marketing will be sent on the basis of valid consent.

Recipients may unsubscribe using an available unsubscribe mechanism or by contacting:

info@ionotix.shop

Withdrawal of marketing consent does not affect transactional communications necessary for an existing order.

11. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for any additional period required or permitted by law.

Retention periods may depend on:

• Whether the customer has an active account;
• Order and transaction requirements;
• Tax and accounting obligations;
• Fraud-prevention requirements;
• Warranty and consumer claims;
• Legal limitation periods;
• Ongoing disputes.

When information is no longer required, it may be deleted, anonymized, or otherwise handled in accordance with applicable law.

12. Data Security

We use reasonable administrative, organizational, and technical measures designed to protect personal information against unauthorized access, alteration, disclosure, destruction, or loss.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

Customers should use appropriate security practices and should not share passwords or sensitive account credentials with unauthorized persons.

13. Your GDPR Rights

Where the GDPR applies, individuals may have rights including:

• The right of access;
• The right to rectification;
• The right to erasure;
• The right to restriction of processing;
• The right to object to certain processing;
• The right to data portability where legally applicable;
• The right to withdraw consent at any time where processing is based on consent;
• The right to lodge a complaint with a competent data-protection authority.

The CNIL confirms these core rights under European and French data-protection rules.

Requests may be submitted to:

info@ionotix.shop

We may need to verify the identity of the requester before disclosing or deleting information in order to protect personal data from unauthorized access.

14. Objection to Direct Marketing

Where personal information is processed for direct marketing, individuals have the right to object to such processing.

A person does not need to provide a special reason to object to processing for direct marketing.

15. Complaints

Individuals in France may have the right to lodge a complaint with the Commission Nationale de l'Informatique et des Libertés (CNIL) if they believe their personal information has been processed unlawfully.

We encourage customers to contact us first so that we have an opportunity to address the concern.

16. Children's Privacy

Our store is not intentionally designed to collect personal information from children who cannot lawfully enter into online purchase transactions or provide valid data-protection consent where consent is required.

If we discover that personal information has been collected unlawfully from a child, we may take appropriate steps to delete or restrict that information.

17. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We do not control the privacy practices of third-party websites.

Visitors should review the privacy policy of any external service before providing personal information.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our business practices;
• Shopify functionality;
• Service providers;
• Technology;
• Legal obligations.

The updated version will be published on our website with a revised "Last Updated" date.

19. Contact

Questions or requests regarding this Privacy Policy or personal information may be sent to:

ionotix.shop
Email: info@ionotix.shop