Politique de remboursement

This Return and Refund Policy applies to purchases made through ionotix.shop.

Our objective is to provide a fair and transparent procedure for withdrawals, returns, refunds, damaged products, incorrect products, and products that do not conform to the order.

Nothing in this Policy is intended to exclude or restrict mandatory rights available to consumers under French or European Union consumer law.

1. Statutory Right of Withdrawal

For most goods purchased online, consumers in France have a statutory right to withdraw from a distance contract without providing a reason within 14 days of receiving the goods, subject to statutory exceptions.

Where an order contains multiple products delivered separately, the withdrawal period may be calculated according to applicable law from receipt of the relevant goods or the final item, as applicable.

To exercise the right of withdrawal, customers must send us a clear statement communicating their decision to withdraw.

Requests may be sent to:

info@ionotix.shop

Customers should provide:

• Their order number;
• Their full name;
• The email address used for the order;
• The product or products being returned; and
• A clear statement that they wish to withdraw from the purchase.

A particular wording is not required as long as the customer's decision to withdraw is unambiguous.

2. Sending the Product Back

After informing us of a withdrawal, the customer must return the relevant goods within the period required by applicable law.

Customers should contact info@ionotix.shop before sending a product so that the correct return instructions can be provided.

Products should be securely packaged to reduce the risk of damage during return transportation.

Customers remain responsible for appropriately protecting returned goods while they are in transit.

3. Condition of Returned Products

Customers may inspect goods to the extent reasonably necessary to establish their nature, characteristics, and functioning.

Where goods have been handled beyond what would normally be necessary for such inspection, applicable law may permit a deduction reflecting any resulting reduction in value.

Where possible, returned products should include their original accessories, manuals, packaging, labels, and other components supplied with the product.

The absence or deterioration of packaging alone will not automatically remove a statutory consumer right where the law provides otherwise.

4. Return Shipping Costs

For a standard withdrawal based solely on a change of mind, the customer may be responsible for the direct cost of returning the goods where permitted by law and where that obligation has been properly disclosed.

If the return results from our error, including where a product is materially incorrect, defective on arrival, damaged before delivery, or otherwise non-conforming, we will handle reasonable return costs in accordance with applicable consumer law.

Free standard delivery on the original order does not automatically mean that change-of-mind return shipping is free.

5. Refund Timing

When a valid statutory withdrawal is exercised, we will refund amounts required by applicable law without undue delay and generally no later than 14 days after being informed of the customer's decision to withdraw.

For sales of goods, we may legally be permitted to delay the refund until we have received the returned goods or the customer provides evidence that the goods have been sent back, whichever occurs first.

6. Amount Refunded

For a valid statutory withdrawal, the refund will include the purchase price of the returned goods and any original standard delivery charge that must be refunded by law.

Because ionotix.shop provides free standard shipping on all orders, there is ordinarily no original standard shipping fee to refund.

Where a customer voluntarily selected a more expensive delivery option than the standard delivery method offered by the store, any additional premium delivery charge may not be refundable to the extent permitted by law.

7. Refund Method

Refunds are generally issued using the same payment method used for the original transaction unless another method is expressly agreed and permitted.

The time required for the refund to appear on a customer's account after we issue it may depend on the customer's bank, card issuer, payment provider, or financial institution.

8. Products Excluded From the Right of Withdrawal

The statutory right of withdrawal may not apply to certain categories of goods or services where an exception is provided by law.

Depending on the products offered by the store, exceptions may include, for example:

• Goods made to the customer's specifications or clearly personalized;
• Goods liable to deteriorate or expire rapidly;
• Sealed goods that are unsuitable for return for health-protection or hygiene reasons after the seal has been removed;
• Certain sealed audio, video, or software products after unsealing;
• Digital content supplied without a physical medium where performance has begun following the customer's legally valid prior consent and acknowledgment;
• Other goods or services expressly excluded under applicable consumer legislation.

An exception will be applied only where it is legally applicable to the relevant transaction.

9. Damaged Products

If an order arrives visibly damaged, customers should contact us as soon as reasonably possible at info@ionotix.shop.

Customers should include:

• Order number;
• Description of the damage;
• Photographs showing the product and relevant packaging where reasonably available.

Photographs help us investigate carrier damage but will not be used to improperly deny statutory rights.

10. Incorrect Products

If a customer receives a product different from the product ordered, the customer should contact us at info@ionotix.shop.

After verifying the issue, we will provide an appropriate solution, which may include replacement, return, reimbursement, or another remedy available under applicable law.

11. Defective or Non-Conforming Goods

French consumers benefit from statutory guarantees, including the legal guarantee of conformity. For applicable products, defects covered by the legal guarantee may generally be invoked when they appear within the statutory period, which is currently two years from delivery for covered goods.

These statutory rights exist independently of our voluntary return arrangements.

Nothing in this Policy limits rights relating to:

• The legal guarantee of conformity;
• The legal guarantee against hidden defects;
• Any other mandatory consumer remedy.

12. Exchanges

Where operationally possible, we may offer an exchange.

Availability of an exchange depends on product stock.

Where an exchange is not available, the customer may be offered a refund or another remedy where appropriate.

An exchange process does not reduce statutory consumer rights.

13. Order Cancellation Before Shipment

Customers wishing to cancel an order before shipment should contact us immediately at info@ionotix.shop.

We will make reasonable efforts to process the request.

However, automated fulfillment or warehouse processing may mean that an order can no longer be stopped once preparation has begun.

If cancellation is no longer possible before shipment, the customer may still exercise any applicable statutory right of withdrawal after receiving the goods.

14. Refused or Unclaimed Deliveries

Refusing delivery or failing to collect a parcel does not necessarily constitute a legally sufficient exercise of the right of withdrawal.

Customers who wish to withdraw should clearly notify us at info@ionotix.shop.

Where a parcel is returned because of an incorrect address supplied by the customer, refusal, or failure to collect, reasonable additional expenses may be handled in accordance with applicable law.

15. Fraudulent or Abusive Returns

We reserve the right to investigate suspected return fraud, manipulation, substitution of products, or other abusive behavior.

This provision does not permit us to refuse a genuine statutory consumer right.

16. No Waiver of Consumer Rights

Any voluntary commercial return conditions provided by ionotix.shop are additional to mandatory legal protections.

Where this Policy conflicts with a mandatory provision of French or European consumer law, the mandatory provision will prevail.

17. Contact

For returns, withdrawals, refunds, incorrect goods, damaged goods, or questions regarding this Policy:

ionotix.shop
Email: info@ionotix.shop